HomeComplaintsBig5Casino - Player's withdrawal is delayed.

Big5Casino - Player's withdrawal is delayed.

Amount: €900

Big5Casino
Safety Index:Below average
Submitted: 25 Oct 2023 | Case closed : 08 Nov 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Finland is struggling to withdraw winnings from a casino that keeps promising prompt payment but just appears to be stalling.

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1 year ago

thet simply not pay anything, even several time they have been send message as a soon it will come etc or they are investigating issue, but just lying

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1 year ago

Dear remziocak1,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Big5Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please advise when have you requested a withdrawal from the casino?
  • Have you completed a withdrawal in the casino in the past? Is your account verified?
  • Could you please explain if your casino account is accessible to you?
  • If there is any relevant communication between you and the casino, please forward it to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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1 year ago

Dear remziocak1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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