Big Dollar Casino - Player’s deposit has never been credited to his casino account.

Dear jabenton87,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you have been provided a unique one when opening the account? Was it your first deposit in this casino?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

It's an unique address. So by checking it on the block chain, you can see that they did receive it, as the money is currently sitting in the wallet at that address

Thank you very much, jabenton87, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello jabenton87,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Big Dollar Casino to join the conversation and participate in the resolution of this complaint.

Dear Big Dollar Casino,

Can you please provide further information regarding the player's missing deposit?

Kind regards,

Adam

Dear jabenton87,

There has been no response from the casino so far. I will attempt to contact them again.

In the meantime, please let me know if there are any developments.

We would like to ask Big Dollar Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating. 

I didn't receive any notification but they deposited the money in my account today

Dear jabenton87,

That is good news, I am glad to hear your deposit has been credited to your account.

Are you happy to now close this complaint as resolved?

Kind regards,

Adam

Dear jabenton87,

Thank you for confirming. I will now mark the complaint as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Adam