The player from Spain tried to withdraw his deposits, but he received a message, that he needs to wager his deposit in order to withdraw funds. We rejected the complaint because the player didn't respond to our messages and questions.
I deposited 50 euros and I need them now because I don't want to bet and to withdraw the money they force me to bet the entire deposit
Dear Pablo,
Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Although I admit that this rule isn’t very common, we don’t think it is unfair. This rule works as a protection against money laundering.
Unfortunately, at this time, our hands are tied. I would recommend you fulfilling those wagering requirements, because you won’t be able to withdraw.
If there is any additional information that would support your case, please do not hesitate to contact us, otherwise I will be forced to reject your complaint. Thank you for your understanding.
Best regards,
Kristína