Home Complaints BetVili Casino - Player’s withdrawal has been delayed.

Amount: €600

BetVili Casino - Player’s withdrawal has been delayed.

BetVili Casino
7.3/10 Fresh reputation
Submitted: 03 May 2021 | Case opened
Current status

Waiting for player to reply

6d 14h 45m 3s

Case summary

4 days ago - 04 May 2021

The player from North Macedonia requested a withdrawal a few days ago, but it’s been pending since.

Public

Hi. I decide to play in this casino and deposit 40 eur. i use welcome bonus and after wagering i had 26eur.i keep play and hit some wins.My profile is fully verified.in this page i read for instant withdrawals. I made the first withdraw request on 30.04.2021. I deposit via skrill and untill now livechat always lie to me and still not proceed my request.

Public

Dear lukabela,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

I would recommend you waiting for a little bit longer. We will keep this complaint opened, and if there is no development, we will intervene. Please keep us updated and let us know in case there is anything new.

Thank you for your understanding.

Best regards,

Kristina

Public

Hi Kristina,Waiting is not problem for me.On this site write clearly" instant withdrawals " for all methods.

If they want to become a big casino, they have to play fair because that is the only condition for them. I want them to become one, but they have to take great care of the players because at least today, as you know, the competition is great.This is mine friendly advise for them.



Regards

LUKABELA

lukabela has 6d 14h 45m 3s to reply