BETSSEN Casino - Player’s struggling to withdraw their winnings.

They dont want to pay. They make excuses visa and bank transfer is not an option due to global issue. I should use crypto instead. I dont use crypto and they took my visa for deposit with no problem. Scam company stay away!!!! Where do you get rating 8/10 for such a company. Please change it as quickly as possible before they trick more customers.

Dear Bb1177,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Have you made any successful withdrawals before? Is there any other withdrawal method that would be suitable for you?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

This was my first and last deposit. As i explained customer service i cant use skrill or neteller in my country for gambling deposits. There is no global issue as they cant provide any proof of that. They just try anything not to pay. And avoid 2 most common methods is just one of them. They should inform players and also not take this methods for deposit if they really cant pay this way. Saying that i have to use crypto to get my money is just crazy. Please review their rating as soon as possible if they dont fix this very soona

Look what they wrote:

Unfortunately, we have to reject your request.

As we have already mentioned, you can withdraw with cryptocurrency or you can deposit with Skrill or Neteller and withdraw with it.

And please do not place bets less than 1.3 odds, otherwise we can terminate your membership.

Thank you.

Please ruin their rating. Do you see what are they doing???

Thank you very much for your reply, Bb1177. Before we move forward with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

Hello.

First of all, all players can check payments that we offer, both for deposit and withdrawal. So everything is already opened to players from the beginning.

And for some payments; like vouchers, cash cards, credit/debit card, don't have withdrawal option, so in this case, we offer another solution for players to withdraw their funds.

Kindly check the following term under our General Terms and Condition.

29.9 The Company reserves the right of funds’ withdrawal using a priority for itself method of payment for winning players (including credit/debit card or to the player’s bank account).

Thank you.

Dont ever trust them. The worst of the worst. They didnt even accept my proof of residence. They want a bill with original stamp on it as you know now most bills are in pdf. I provided 3 different documents that were already approved by many other bookmakers- original pdf bills and bank statements. Stay away from them if you want to ever withdraw winings.

Hello everyone,

Thank you for your reply BETSSEN Casino.

Bb1177, have you been informed of what seems to be the problem with your document? Also, could you please advise which withdrawal methods are currently available to you?

They dont accept pdf documents even original ones. I provided printed copy but then there should be fresh stamp on it. I also provided police ticket for speeding, voting ticket and bank statement. Nothig was approved with silly excuses. Look betssen still has good casino rating which means more customers will be tricked into joining. And thats on you casinoguru.

Im providing one screenshot about their comunication. They said they will terminate my membership if i dont bet on higher odds than 1.3. have you ever heard anything like that??

Hoe much more proof do you need to give them worst possible rating??

Thank you very much Bb1177 for your cooperation. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Bb1177,

I have reviewed your case and will do my best to help you. Could I please ask you to forward the refused pdf statement and any other documents you have sent for verification to my e-mail, adam.m@casino.guru?

Dear BETSSEN Casino,

Could I ask you please to explain the reason for the rejection of the verification documents, and also please clarify all of the withdrawal methods that are currently available for the player to use?

Kind regards,

Adam

Hello Adam.

In the case of rejected documents, we request documents within the last 60 days, but in the case of utility bill he uploaded, the date has exceeded, and in the case of pdf file, if the uploaded document is suspected, we require a photo. If the user sends us the documents within 60 days, we can verify it and process it immediately. 🙂

For the withdrawal methods, check the following: Neteller, Skrill, Paysafecard Wallet, Rapid Transfer, Cryptocurrency, JETON, EcoPayz, MuchBetter, SticPay, Webmoney, AstroPay. These can also be checked by players.

And the reason we recommended cryptocurrency for withdrawal is that there is no need to deposit for verifying this method, and it can be processed fast and immediately, and it's very reasonable under our Terms and Condition.

We take stronger and stricter KYC process for deposited user using card because unlike other wallets such as Neteller or Skrill, etc., there are many cards that do not belong to the user, and being used for deposit.

One last thing, his disputed amount is 200 EUR but he deposited only 30 EUR and there's no amount left on this player's account.

Thank you. 🙂

Thank you for explaining the situation, BETSSON Casino.

Dear Bb1177,

The casino has stated that you no longer have a balance in your account, could you confirm that is correct?

Kind regards,

Adam

Dear Bb1177,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

Dear Bb1177,

As we have had no further response from you, the complaint will now be rejected as mentioned previously. It can be reopened at any time.

Kind regards,

Adam