The player from Ohio attempted to withdraw $4,387.23 from their winnings but faced a $220 service fee, which was claimed to be for gambling tax. They were unsure if this was standard practice, as they had not encountered such fees at other casinos and experienced rude customer service during the process. The Complaints Team investigated the matter and determined that the casino in question was likely a scam, advising against further engagement. However, the player did not respond to requests for additional information, leading to the rejection of the complaint.
Betspinz Casino - Player's withdrawal is delayed due to a service fee.
Amount: $4,387
Betspinz Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
yesterday
Public
Public
2 weeks ago
I'm trying to withdraw $4,387.23 from my winnings I put in 20 so they can verify it whatever I know places do that but then after that they want to service fee of $220 I wasn't given that to them and they said it's for gambling tax I asked them to take it out of my winnings and they told me that I can't get everything for free so I just need to know if this is a thing do they really do that do you really got to pay $220 to get your winnings because it's never done that to me in any other casino the customer service guy was rude and told me to pay it or not get my winnings can you help me out
Public
Public
2 weeks ago
Dear c.dollaexclusive81,
Thank you for submitting your complaint. I’m sorry to hear about the issue you're facing. Unfortunately, it appears that you may have fallen victim to a fraudulent scheme. Our investigation into Betspinz Casino suggests that it is likely a scam casino. While it is common for casinos to require a verification deposit from players when withdrawing winnings from a no-deposit bonus, we do not recommend doing this in this case. We have previously encountered a situation with this casino where, even after the initial deposit was made, they demanded an additional deposit from the player.
Could you please share your communication with the casino regarding the verification deposit? Send emails or chat transcripts to my email nikolas.b@casino.guru or post screenshots here.
To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here: https://casino.guru/how-to-choose-an-online-casino.
Thank you very much in advance for your reply.
Best regards,
Nick
