The player from Sweden requests a withdrawal of 220 euros from Betsolino Casino on December 17, 2024, but has not yet received the funds. After sending approximately 20 emails without a response, they find the lack of communication unacceptable.
Betsolino Casino - Player’s withdrawal is delayed with no response.
Amount: €220
Betsolino Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.3
Betsolino Casino has a Safety Index of 3.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case opened
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Waiting for Casino Guru to reply
6d 11h 57m 58s
Case summary
12 hours ago
Public
Public
14 hours ago
Translation
Hello,
I need help with a problem I'm having with Betsolino Casino. I requested a withdrawal of a total of 220 euros on 2024-12-17, but I still haven't received any money.
I've sent about 20 emails to the casino, but they haven't replied at all. It's now been 8 days without any response or approval of my withdrawal, which I find completely unacceptable.
Has anyone else had similar issues with Betsolino? Is there anything I can do to get my money, or is it best to contact an authority or regulatory body?
Grateful for any help and advice!
Automatic translation:
Public
Public
12 hours ago
Hello winnerdude,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betsolino Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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