Betriot Casino - Responsible gambling issue at casino, player waiting for winnings.

Hello, this time it's really outrageous. I logged into this casino where I was banned for gambling addiction. Tempted, I tried and it allowed me to enter and play. I won and withdrew 350, then another 150 into my account, and then they closed my account telling me that due to their oversight they had let me in despite being excluded. Now I am waiting for my 500 euros but still nothing. Moreover, I have picked up my addiction again because of them. Who is going to reimburse me for the money lost on other sites?

Hello luxor83,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betriot Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you self-exclude yourself in this casino and if there is any proof of it? How much did you deposit into the casino since the exclusion? Is your account currently closed? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

hi here is exclusion. I deposited around 200 euros. Yes now they closed it again 2 days ago they said they were sending me 500 euros. But the problem is also that now I started playing again after I saw that the chibmi account was open. Does it compensate? Because I played immediately after subaltro curacao 2000 euros. I almost stopped because of them and I started again. Can I ask for compensation from their dealer for this error?

Hello luxor83,

If the casino pays out the remaining balance on your account, there is nothing more we could do. They are not responsible if you do play in a different casino not related to them, it is up to you to exclude there.

Please let us know once the money arrives.

Hi nothing just the withdrawal of 350 they refunded me. The balance of the gaming account is missing and they don't want to tell me the exact amount. Do you contact them?

Hello luxor83,

Once you are excluded, the casino is not allowed to send you more money that you deposited, therefore you are not eligible for any winnings. As the casino refunded your money, there is no point to even contact them as there is nothing else that can be done.

Is there any other way we could assist you?

Dear luxor83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.