The player from Austria is facing issues with withdrawing money from Spinarium after depositing approximately 10,000 CZK. They claim the site is a scam and allege that the wagering requirement is unfairly set at 35x instead of the promised 1x.
Spinarium Casino - Player reports unfair wagering requirements.
Amount: 10,000 Kč
Spinarium Casino
Safety Index:HighSafety Index
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8.1
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Opened
Current status
Waiting for player to reply
2d 9h 34m 10s
Case summary
4 days ago
Public
Public
5 days ago
I put about 10,000 CZK on Spinarium and it is a legitimate scam site, even the youtuber atx who worked with them admitted it and when I wanted to withdraw the money, instead of 1x wager they gave me 35x wager.
Public
Public
4 days ago
Dear marianusfilip833,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. All regulated casinos require players to wager real money deposits. This is one of the standard AML (anti-money laundering) rules. The deposit wagering requirements are usually 1-5x the value of the last deposit, and it isn't anything unfair. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any deposits before?
- Which payment method did you use to top up your account?
- Could you please confirm you haven't activated any bonuses on top of your deposit?
Looking forward to hearing from you.
Best regards,
Kristina
marianusfilip833 has 2d 9h 34m 10s to reply
