Betriot Casino - Player faces multiple delays in withdrawal process.

Good evening! Yesterday, I requested a withdrawal of 480 euros from Betriot Casino. At first, they told me the withdrawal would take 1-3 days, but today a woman in the chat told me it would take 5-7 days. Just a little while ago, when I tried to contact them again, they said the withdrawal would take many days! Overall, this smells like a scam to me! The money was not won from a bonus—it was from a direct deposit—and I haven't been asked for any verification so far. They told me it wasn't necessary. In general, the chat support is rude and disrespectful!

Hello Vr1996,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betriot Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if did try to initiate a verification? Is it your first ever withdrawal from the casino? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

My second withdrawal! Verification they say is not needed! I spoke a while ago and they told me that it will take many days due to a large volume of withdrawals that has set them back!

Hello Vr1996,

As stated above, withdrawal may take up to 14 days. Please let us know in case it would take longer.

Dear Vr1996,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.