BetPlays Casino - Player’s withdrawal has been delayed.

Have requested a withdrawal of 7500$ from betplays.com which is earned from sport betting. After contacting them many times they keep on saying to wait even though initially they said it would take up to 5 days max and they have escalated it to the relevant department. I requested my withdrawal on May 18 and it is June 1 now. So it’s been about 14 days. After reading the many complaints I feel this site might be a scam and they are never going to pay me out. My username on the site is pharmtech813. Note my bonus money was rolled over enough as per the the sites policy.

Dear Pharmtech813,

Thank you for submitting your complaint. I'm sorry to hear about the issue you're facing.

To better assist you, could you please provide the following information:

• Was your account successfully verified already?
• Was this your first withdrawal attempt at this casino?
• Which payment method did you choose to withdraw your winnings?
• If there's any relevant communication, please forward it to petronela.k@casino.guru. 

It's common for withdrawals to take some time to process, often ranging from a few days to a couple of weeks. Therefore, we recommend waiting at least 14 days after requesting a withdrawal before submitting a complaint. Assuming you've successfully completed the KYC verification and had your withdrawal approved, it's likely just a matter of time before you receive your funds.

We appreciate your cooperation and look forward to resolving this issue for you. Thank you in advance for your reply.

Best regards,

Petronela

My account was successfully verified. It’s my first time trying to withdraw. I deposited and requested the withdrawal through Interac e transfer. I just contacted them yesterday and they gave me the same answer that it is escalated to the relevant department.

This is an email received today.

After reviewing your betting activity closely, we discovered that you violated our General Terms and Conditions. Because of that, your account will be suspended, and no winnings will be paid.

Please review Betting Rule 3. Rule 9. and Rule 17. by using the following link:

https://www.betplays.com/Rules/en/17252/General-Terms-and-Conditions/ 

but I haven’t broken any of these rules, especially 3 and 9 about collusion or multiple accounts.

So now they suspended my account and my $7500 is stuck with them. They took away my deposit and my winnings. At least let me get my deposit money back.

Hi Pharmtech813,

I'm very sorry to hear that our case has shifted from a delayed withdrawal to an accusation of breaking sports betting rules. Unfortunately, if the issue pertains solely to sports betting, we regret to inform you that we cannot assist, as we do not have a department for such matters. Although you emphasize that you were unaware of breaking any rules listed in paragraphs 3 and 9, paragraph 17 is entirely about sports betting.

I wish I could be of more help. I’m sorry we couldn’t resolve this case for you, but please don't hesitate to contact us if you encounter issues with any other casino in the future. For the reasons mentioned, I will now reject this complaint. Thank you for your understanding.