The player from Luxembourg made a withdrawal request of approximately $3000 in Solana at Betpanda, but after a delay for a "security check," their account was banned and the funds were not paid out. They seek assistance with this issue.
Betpanda Casino - Player's account has been closed.
Amount: $3,000
Betpanda Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for Casino Guru to reply
3d 1h 15m 53s
Case summary
4 days ago
Public
Public
5 days ago
Good Evening Casino Guru,
Yesterday i made my first withdrawal request on betpanda.
The withdrawal was getting delayed and after contacting support i was told to the reason was for a "security check".
As of today, my account is banned and my balance was not payed out (around 3000$ in Solana).
I would appreciate your help on this problem.
I'm having trouble uploading the screenshot as proof via the upload section, i can send via email if needed
Best Regards.
Public
Public
4 days ago
Dear ezrekuprofit,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betpanda Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- You can try again to post screenshots in the thread or submit them to my email at tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
