The player from Bavaria requests immediate closure of their Betpanda account due to a severe gambling addiction, but the closure has not yet been processed despite submitting the necessary documentation. They seek assistance to ensure the account is closed for their protection.
Betpanda Casino - Player requests account closure due to self-exclusion.
Amount: €3,000
Betpanda Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for player to reply
6d 19h 19m 48s
Case summary
4 hours ago
Public
Public
16 hours ago
Translation
Dear Casino Guru Team,
On November 7th, I attempted to have my account at Betpanda closed due to my gambling addiction and also submitted a photo of my ID. Unfortunately, the closure has not yet taken place.
As you may be aware, I suffer from a severe gambling addiction, and the only effective protection for me is to self-exclude from all platforms. Unfortunately, this is not always successful, and at the moment, I am unsure how to proceed.
Could you please assist me in having my account immediately closed due to my gambling addiction?
Thank you in advance for your support.
Kind regards,
Blerko
Automatic translation:
Public
Public
4 hours ago
Hello Blerko,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betpanda Casino. Please allow me to ask you a few more question before we would move forward.
- Did the casino respond to your request?
- How much did you deposit since your request?
- When was the last time you spoke to the casino and what was it about?
Please forward the initial self-exclusion request to nikolas.b@casino.guru.
Looking forward to your answer.
Regards,
Nick
Blerko has 6d 19h 19m 48s to reply
