The player from Italy has been accused of breaching bonus terms by placing a single bet greater than allowed and his winnings were confiscated. However, this complaint is related to sports betting, and we don't have enough insight on this subject to judge the case correctly, therefore we were forced to reject this complaint.
BetOnline Casino - Player’s winnings have been canceled.
Amount: $727
BetOnline Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.5
BetOnline Casino has a Safety Index of 1.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Ladies and Gentlemen,
I recently had a problem with BetOnline.ag.
I placed 4 bets on E-Sports, on the "third map winning" market of CSGO.
A few hours later, when I logged in, I found them all voidate.
Three would have been winners, while one is a correct void as the match ended 2-0 and did not go to third. In total they refused to pay me $ 727.
I have always bet on BetOnline, several thousand a day, I have never had problems, I don't understand why they are swapping me.
They said the odds were wrong, but that's not true. They were about the same, the error was not obvious. It was not a 1.2 odds offered by mistake at 12, they were 1.57 instead of 1.5. Quite simply the odds moved in my favor and they refused to pay.
I hope you can help me
Best regards
Mattia G****
Automatic translation:
Public
Public
4 years ago
Dear Matia,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem, however your issue is sports betting related. As you might know, our forum Casino.guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you Matia, but unfortunately, we don’t have enough insight to take on this kind of issue. I can try communication with the casino on your behalf and try to get some more information, but in the same time I’m forced to reject your complaint. If it’s convenient for you, we can continue our communication through emails. My email address is kristina.s@casino.guru. Thank you very much for your understanding.
Best regards,
Kristina
