The player from Germany is experiencing difficulties withdrawing their funds due to a limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.
Hello, I deposited with betmasternow with bank transfer ... now also won money ... but now I am supposed to pay out via crypto .... of course deposit again with it ... but I don't know about it at all ... and actually want to neither.
greeting
Bornauw
Dear Bornauw,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.
We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Hello,
According to statements from them, I have to deposit a small amount with Bitcoin once before I can withdraw.
I will probably do that now.
Account has not yet been verified, should then be made when paying out.
However, all my data is stored there.
greeting
Bornauw
Thank you very much, Bornauw, for your reply. If you have been advised by the casino to use Bitcoin e-wallet, I would recommend opening a Bitcoin account. It is fast, safe and you can always convert bitcoin to cash and ultimately move it to a bank account. There is a lot of online articles available, where you can learn how it works and decide if it would be convenient for you (e.g https://www.bitcoin.com/get-started/how-to-get-started-with-bitcoin/).
Please keep me updated. Looking forward to hearing from you.