HomeComplaintsBetmaster Casino - Player’s struggling to withdraw their winnings.

Betmaster Casino - Player’s struggling to withdraw their winnings.

Amount: €400

Betmaster Casino
Safety Index:High
Submitted: 16 May 2021 | Case closed : 01 Jun 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany is experiencing difficulties withdrawing their funds due to a limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago
Translation

Hello, I deposited with betmasternow with bank transfer ... now also won money ... but now I am supposed to pay out via crypto .... of course deposit again with it ... but I don't know about it at all ... and actually want to neither.


greeting

Bornauw

Automatic translation:
Public
Public
3 years ago

Dear Bornauw,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

 

Public
Public
3 years ago
Translation

Hello,


According to statements from them, I have to deposit a small amount with Bitcoin once before I can withdraw.

I will probably do that now.

Account has not yet been verified, should then be made when paying out.

However, all my data is stored there.


greeting

Bornauw

Automatic translation:
Public
Public
3 years ago

Thank you very much, Bornauw, for your reply. If you have been advised by the casino to use Bitcoin e-wallet, I would recommend opening a Bitcoin account. It is fast, safe and you can always convert bitcoin to cash and ultimately move it to a bank account. There is a lot of online articles available, where you can learn how it works and decide if it would be convenient for you (e.g https://www.bitcoin.com/get-started/how-to-get-started-with-bitcoin/).

Please keep me updated. Looking forward to hearing from you.

Public
Public
3 years ago

Dear bornauw,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.


Public
Public
3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news