Betmaster Casino - Player’s struggling to withdraw their winnings.

Hallo, habe bei betmasternow mit banküberweisung eingezahlt...jetzt auch geld gewonnen...jetzt soll ich jedoch über crypto auszahlen....vorher natürlich nochmal einzahlen damit...kenne mich damit aber überhaupt nicht aus..und will das eigentlich auch nicht.

gruß

bornauw

Dear Bornauw,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hallo,

lt Aussagen von denen muss ich wohl einmalig einen kleinen Betrag mit Bitcoin einzahlen, bevor ich auszahlen kann.

Das werde ich wohl jetzt tun.

Konto wurde bisher nicht verifiziert, soll dann bei der Auszahlung gemacht werden.

Meine kompletten Daten sind dort aber hinterlegt.

Gruß

Bornauw

Thank you very much, Bornauw, for your reply. If you have been advised by the casino to use Bitcoin e-wallet, I would recommend opening a Bitcoin account. It is fast, safe and you can always convert bitcoin to cash and ultimately move it to a bank account. There is a lot of online articles available, where you can learn how it works and decide if it would be convenient for you (e.g https://www.bitcoin.com/get-started/how-to-get-started-with-bitcoin/).

Please keep me updated. Looking forward to hearing from you.

Dear bornauw,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.