Betmaster Casino - Player is struggling to withdraw his winnings.

I made a deposit on 30.04.2023 in the amount of $ 75 to this casino, after a while I won $ 120 and tried to withdraw funds, the support service told me to wait a few hours, but there was no withdrawal for more than 10 hours and I almost lost everything, they replied immediately after that that they are sorry that it took a long time, but now everything is fine, after that I won again and I was told to pass verification, this can be seen in the first screenshot.

I immediately passed verification, but the withdrawal of funds did not work, and I lost almost everything again, and immediately after that I received an answer from them that everything was fine with the account. As you can see, after both losses, the answer immediately came to me that everything was fine

Now the most important point, after verification, before making a new deposit, I asked the support service if everything was OK with my account, if I could get a win, to which I received a positive response, this can be seen in the third screenshot

Now the most important point, after verification, before making a new deposit, I asked the support service if everything was OK with my account, if I could get a win, to which I received a positive response, this can be seen in the third screenshot The operator assured me that I would be able to withdraw funds in the standard mode, I managed to win $ 700, but the money was not withdrawn to me again, citing various problems

As you can see, after I was assured that I could safely make a deposit and play, problems began and I was not given any answers for 24 hours, although they assured me before making a deposit that everything was fine, then they asked me to go through verification again I have passed the verification again, but the money is not being withdrawn to me. Please note that whenever I partially lost funds or completely, I immediately received an answer that everything was fine with my account, and when I won, problems happened, also please note that before the last win, after verification, I clarified before making a deposit whether everything was okay, to which I received a positive response, please help get your winnings

Dear privetpoka0809,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Hello,

We can confirm that the customer's account was successfully verified and payouts processed.

We sincerely appreciate the customer's cooperation and understanding.

Kind regards,

Thanks to the Betmaster casino representative for your reply.

Dear privetpoka0809,

could you please confirm whether your withdrawal was received? I'll await your reply.

Dear privetpoka0809,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.