HomeComplaintsBetFlip Casino - Player’s winnings were confiscated.

BetFlip Casino - Player’s winnings were confiscated.

Amount: £598

BetFlip Casino
Safety Index:Very low
Submitted: 07 Oct 2021 | Case closed : 21 Oct 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from United Kingdom had winnings confiscated without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

Deleted my funds last week

now fraud team have rang me about company using my card details for online transactions


do not send them ID and card details


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3 years ago

Dear chloefowler999,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you accumulated your winnings with or without an active bonus?

Have you tried contacting the casino directly regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru

Lastly, I am not sure I understand correctly your point about a credit card. Could you please elaborate?

Looking forward to hearing from you.

Best regards,

Kristina

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3 years ago

Dear chloefowler999,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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