BetFlip Casino - Player’s winnings were confiscated.

Deleted my funds last week

now fraud team have rang me about company using my card details for online transactions

do not send them ID and card details

Dear chloefowler999,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you accumulated your winnings with or without an active bonus?

Have you tried contacting the casino directly regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. 

Lastly, I am not sure I understand correctly your point about a credit card. Could you please elaborate?

Looking forward to hearing from you.

Best regards,

Kristina

Dear chloefowler999,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.