BetFlip Casino - Player’s struggling to request a refund.

Hi, I opened an account and made 219 XRP (40€) deposit. Casino added bonus automatically without me accepting it at any point of the registration. Now I just want to withdraw the amount I deposited but they are not responding to my questions and when I try to withdraw error is shown that "withdraw failed due to active bonus". I didnt place any bet yet on this casino.

Dear Niko,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have tried to opt-out from any further promotional offers? Was your account fully verified in the past? Why do you wish your funds to be refunded instead of cancelling the bonus offer and continue playing?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Niko,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.