The player from Italy has experienced a technical problem while playing. We rejected this complaint as the account has been permanently closed before we could intervene.
Betfair Casino IT - Player has experienced a technical glitch while playing.
Amount: €103
Betfair Casino IT
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.6
Betfair Casino IT has a Safety Index of 9.6, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hi, during a bonus session the application was blocked 4 times on the verge of paying out the winnings. The singular thing is that at the 4th block while it showed the win I don't know how much it could have been, I was not credited with the same. She practically restarted at the situation before the winning shot. I spoke for a long time with the operators who assured me that the technicians were working to see us more clearly and they asked me for patience but above all to be notified by email. After several days I didn't get any answers and I contacted the operator. He told me that speaking with the TVs they did not notice any technical errors so I decided to close the account. They didn't hesitate a single second ... I have some screenshots that partially testify to what happened ... Thanks for your attention.
Automatic translation:
Public
Public
3 years ago
Dear absolutelyfrenk,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to petronela.k@casino.guru? Please advise the exact time of the incident.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Petronela
Public
Public
3 years ago
Translation
Closing the game account I can not go back to trabsation or anything else. I am sure that one of the payments has not been made because the slot is blocked and has restarted in the previous state. It even seemed to me that we went from a winning phase to a non-winning phase.
Automatic translation:
Public
Public
3 years ago
Thank you, absolutelyfrenk, for your reply. Could you please advise what was the reason to close your account? Please understand that it is close to impossible to continue this case if your account is blocked. Could you request it to be reopened?
Public
Public
3 years ago
Translation
The account has been closed so it is not recoverable. I have been told that I have lost all data and that I can only wait 15 days for a new registration. I have decided to leave this situation alone and spend time with other companies. Thanks for your attention. The final advice for betfair as far as I'm concerned is negative.
Edited
Automatic translation:
