BetChain Casino - Player's withdrawal is delayed.

On Wednesday June 28, I hit a rather large payout of 59000 Dogecoin after playing a bit more, I ended up cashing out 55000 dogecoin.

They have been giving me the runaround on my cash out since Wednesday they told me on Wednesday night they would expedite it so it could be ready Thursday morning and then I was told Friday and then I was told Monday and it’s now Monday and it’s almost noon there where they’re at and now they have changed their mind and changed their policy even though it’s stated right on their website that you can cash out 100,000 coin, there now telling me you can cash out 20,000 per month.

They also are pointing out I have duplicate accounts which I was told to make by the affiliate manager when I became an affiliate for this casino so they want me to request closure of the other account which I did already and when they feel like looking at that then I can request my new cash out of only $20,000 coin so I don’t know what else to do with these people but they are giving me the runaround because I hit some thing bigger than normal.

I need help please I have a transcript of the chat but I chatted in at least 25 times and no one told me of any limit and they all looked at my balance and they all lied about when it was going to be cashed out. I don’t know what to do I need help.

Dear camanche25,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetChain Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please explain if there are any consequences for your withdrawal as a result of your opening multiple accounts? Could you please send me the correspondence between you and the casino to my email at tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

No, they just said that one of the accounts had to be closed and to email them for that to be done. I did so immediately several hours ago and haven’t heard anything. I will send you everything I have along with some additional explanation.

I just sent you a ton of documentation so sorry about that but hopefully it will help.

They paid out 20,000 so I guess I have to wait another month for the rest of mine which sucks because I was going to use it for a down payment on a car

Thank you very much, camanche25, for your messages and emails. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

My second payout is pending so I’ll see if they payout and update here

Hello camanche25,

It's Michal again, I have taken over your complaint. I have reviewed this case and it looks like the casino has changed their maximum withdrawal limits. This of course can happen, but as we don't have the capacity to check 4500+ casinos every week we are not able to update the current withdrawal limits as frequently as we would like. Anyway, I will contact the casino to shed more light on this matter.

We would like to invite BetChain Casino to join the conversation.

Dear BetChain Casino,

Can you please provide more information if the player reached the usual maximum withdrawal limit for the previous month? Can you please specify when the second payout will be paid?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

You can close this. They've paid out first payment and scheduled second

thanks

Great news, camanche25. I'm glad to hear that you successfully received your first payout.

While I agree with you that the payment limitations might be far higher, we, unfortunately, have very little control over the casino in this regard. The main thing is that you are being paid. In the event that you encounter any issues with receiving your full winnings, we will step in to assist you. However, for now, it seems you'll need to exercise patience and adhere to the maximum payout limits.

Can we consider your complaint resolved?

Dear camanche25,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear camanche25

Although it seems as though this issue has been resolved, as we haven't had a further response from you to confirm this, we are, unfortunately, forced to reject this complaint. There is not much that can be done without your cooperation.

Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Michal