The player from Portugal had suspected that the casino's slot machines were rigged and controlled, negatively affecting the game results. However, we had informed the player that without any concrete evidence, we could not substantiate this claim. We had extended the response time for the player to provide additional information or evidence, but received no response. Consequently, we were unable to investigate further and had to reject the complaint.
Betano Casino PT - Player suspects dishonest slot machine operation.
Amount: ??
Betano Casino PT
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
Public
6 months ago
Translation
Rigged and controlled slots, numerous slot machines with dubious gaming patterns and earnings, I do not recommend this casino. Instead of saying games of chance, they should say we rob and rob.
Automatic translation:
Public
Public
6 months ago
Dear vladimirorochavila,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at veronika.l@casino.guru if there is anything else I could do for you regarding your complaint.
Best regards
Veronika
