The player from Russia had an issue with a promised bonus not being credited after he made his first deposit at the online casino. He questioned the competence of the casino's operation, suspecting them of potential deception. The player had previously confirmed the bonus details with the casino's operator. Despite the casino's inability to explain why the bonus wasn't credited, we, the Complaints Team, were unable to take on this issue due to its relation to sports betting. We had, however, attempted to gather more information by contacting the casino on the player's behalf.
Bet Andreas Casino - Player's promised bonus not credited.
Amount: 2,100 руб
Bet Andreas Casino
Safety Index:Fresh casinoSafety Index
We use the Fresh casino rating to identify new casinos, for which it's too early to see how they treat their players. We give this rating to casinos that are relatively new on the market, have low revenues, and not many player complaints.
Case closed
Our verdict
Other
REJECTED
Case summary
6 months ago
Public
Public
7 months ago
Translation
When making a deposit, the bonus that was promised to me by the chat operator was not credited. To be precise, no bonus was credited at all. It is the first time I encounter a casino that deceitfully doesn't award bonuses in this day and age. There are two possibilities, either the operator is completely incompetent, or the casino is deceitfully luring in new players. It's hard to imagine how they manage to withdraw money if scams are already taking place with the crediting of bonuses. I can provide all the chat correspondence. There is complete deception and lies on the casino's part.
Automatic translation:
Public
Public
7 months ago
Hello djak1987,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bet Andreas Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Was it your first ever deposit in the casino? Did you claim any bonuses before this one? What kind of bonus were you supposed to get? Can you please forward the communication between you and the casino to nikolas.b@casino.guru?
Looking forward to your answer.
Regards,
Nick
Sensitive attachment
Sensitive attachment
7 months ago
Translation
I registered a long time ago and didn’t play there at all. This is my first deposit at the casino and before making it, I asked the operator in the chat what bonuses were provided for me. I received a detailed answer, the bonus suited me. I made a deposit and did not receive any bonus at all. The casino cannot answer why this happened. What is this? incompetence of employees or luring clients by deception? I am attaching screenshots of the chat conversations.
Automatic translation:
Sensitive attachment
Sensitive attachment
7 months ago
Translation
If the casino is not even able to issue a bonus, then its solvency is generally questionable. And even more so their reputation if they so brazenly deceive players.
Automatic translation:
Public
Public
7 months ago
Hello djak1987,
As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards,
Nick
