BC.Game Casino - Player’s self-exclusion request ignored.

Amount: £340

BC.Game Casino

Safety Index:High Submitted: 26 Jan 2024 | Resolved : 04 Mar 2024

Resolved Our verdict

Case closed

RESOLVED

Case summary

2 months ago

The player had requested self-exclusion from the casino due to a gambling problem. However, the casino had failed to enforce this, having allowed her to continue gambling after three days. After intervention from the Complaints Team, the issue had been successfully resolved. The player's account had then been appropriately closed in line with her self-exclusion request.

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Visitor

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3 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Complaint Specialist

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3 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Visitor

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3 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Visitor

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3 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Visitor

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3 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Casino representative

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3 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Visitor

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3 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Complaint Specialist

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3 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Visitor

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3 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Casino representative

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3 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Visitor

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3 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Visitor

Private

3 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Visitor

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3 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Complaint Specialist

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3 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Casino representative

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3 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Visitor

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3 months ago

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Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Visitor

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3 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Visitor

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3 months ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Casino representative

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2 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Complaint Specialist

Private

2 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Visitor

Private

2 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Visitor

Private

2 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Visitor

Private

2 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Complaint Specialist

Private

2 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Visitor

Private

2 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Complaint Specialist

Private

2 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Visitor

Private

2 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Visitor

Private

2 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Visitor

Private

2 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Complaint Specialist

Private

2 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Visitor

Private

2 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Complaint Specialist

Private

2 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Casino representative

Private

2 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Visitor

Private

2 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Casino representative

Private

2 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Complaint Specialist

Private

2 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Visitor

Private

2 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Complaint Specialist

Public

2 months ago

Dear sgardner783,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter

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