The player had requested self-exclusion from the casino due to a gambling problem. However, the casino had failed to enforce this, having allowed her to continue gambling after three days. After intervention from the Complaints Team, the issue had been successfully resolved. The player's account had then been appropriately closed in line with her self-exclusion request.
BC.Game Casino - Player’s self-exclusion request ignored.
Amount: £340
BC.Game Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.0
BC.Game Casino has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
Public
Public
9 months ago
Dear sgardner783,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Peter
