The player from the United Kingdom had deposited £100 via faster payment bank transfer to an online casino, however, the funds had not been reflected in his casino account. The player had provided evidence of the transaction to the casino but had received no resolution. The player had contacted his bank, which had confirmed the transaction was successful. It had been the player's first deposit with this casino. The issue was eventually resolved when the casino had credited the funds to the player's account.
BC.Game Casino - Player’s deposit never credited.
Amount: £100
BC.Game Casino
Safety Index:Above averageSafety Index
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7.0
BC.Game Casino has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
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7 months ago
I deposited £100 using faster payment bank transfer according to bc.game instruction, however it was never credited to my account. On the 17.05 at 15:56, and it should be credited instantly.
I have provided them with screenshot from my bank with the transaction and I've been promised again and again they would investigate it, but to no avail, as a first depositer this is very worrying.
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7 months ago
Dear Casinoninja1337,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if it was your first deposit in this casino?
- Have you contacted your bank already? Ideally, they should be part of the investigation.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Kristina
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7 months ago
Hello ,
I have contacted my bank and they have confirmed the transaction went through. In addition to the screenshot I can provide another one from their chat, including a reference number for the transaction.
This was paid with bank transfer as requested by bc.game.
As they are using this 3rd party provider I believe it's them for verify it. My bank would just say it has gone through.
This is my first time depositing with this casino.
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7 months ago
Dear Casinoninja1337,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristin
Casino.Guru
