The player from Germany had alleged that his payouts had been sent to an unknown Bitcoin Gold wallet. He had claimed that four transactions had gone to an unknown wallet and the casino had been unable to assist as they were not liable for transactions. The casino had responded by stating there had been no unusual activity detected on the player's account. They had advised the player to complete advanced KYC for account verification. However, the player had denied requesting a KYC and claimed he had always used copy and paste from his wallet for withdrawals. Despite attempts to resolve the issue, the player had failed to respond to further inquiries, leading to the complaint being rejected.
BC.Game Casino - Player's casino payouts were sent to unknown wallet.
Amount: €8,000
BC.Game Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.0
BC.Game Casino has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
Public
Public
12 months ago
Translation
My payouts were sent to an unknown wallet. What's strange is that it's the most valuable Bitcoin Gold wallet with over 4,000,000 Bitcoin Gold.
Automatic translation:
Public
Public
12 months ago
Dear Stylinio,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.
- Have you requested a withdrawal of your winnings from the casino? What wallet have you indicated for payout?
- Have you contacted casino support for an explanation? What was their response?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
12 months ago
Translation
I made several withdrawals. Everything went well . But 4 transactions went to an unknown wallet. The casino cannot help me because they are not liable for transactions.
Automatic translation:
Sensitive attachment
Sensitive attachment
12 months ago
Translation
These 4 transactions are given on this wallet. Bitcoin Gold Rich List. Most likely it is a stock exchange.
Automatic translation:
Public
Public
11 months ago
Could you please share your transaction history with both payouts made to your wallet and those made to a different wallet?
Which address have you specified for the transactions that ended up in a different wallet?
Please send me chat transcripts or screenshots of your conversation with the casino regarding the issue.
Post screenshots here or send the information to my email at tomas@casino.guru
Public
Public
11 months ago
Translation
Unfortunately I don't receive any support from Bc Games. They won't even give me the full taxid
Automatic translation:
Public
Public
11 months ago
Hi,
This is concerning and is being investigated now to see if any unusual activity happened in the user's account. I will assist you regarding this and update you soon once our security team finishes their investigation.
Best Regards
PANDA - BC.GAME
Public
Public
11 months ago
Hi,
Upon checking the account, we haven't found any unusual activity or any logins to the account from anywhere apart from the user's device. We locked the account at the same time when the user reported it. To unlock the account, the user will have to complete the below-mentioned steps.
1. The user has requested advanced KYC on the account. The user will need to complete this
2. Once completed, the user needs to send us an email to support@bc.game letting us know it has been completed. We need this email to come from the same registered email on his account for verification.
Best Regards
PANDA - BC.GAME
Public
Public
11 months ago
Thanks for the messages to both parties.
Dear Stylinio,
Have you completed the security steps the casino recommended?
Could you please describe in detail how you initiated the withdrawal requests that ended up being sent to the wrong wallet?
I'll await your reply.
Public
Public
11 months ago
Translation
my player account was not blocked! I have not applied for a KYC. I always just made copy and paste from my wallet to withdraw. And definitely not to a wallet with over 4,000,000 btg. And still I haven't received full taxid from the 4 payouts. To track transactions.
Automatic translation:
Public
Public
11 months ago
Dear Stylinio,
Please let me know when your KYC verification will be complete or if you run into any obstacles in completing it..
