BC.Game Casino - Player’s account has been closed after hacking incident.

my account got hacked and $300 disapered out of my account. Decided to contact the live support thats acknowledged that my account had a unknown connection on it and they locked my account and now they are not answering for unlocking my account or what happened to my money.

Dear franklarouche01,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• Could you please explain the circumstances regarding the disappearance of your balance from your casino balance?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I played on bc game for like a week or 2 . I had $300 in eth in my balance when i left the site.

came back hours later to $0 in eth. Contacted support , they acknoledged that there was in fact unautorized connection on my account. They closed the account after that and no way to access my money or the account back.

Thank you for letting me know. Regrettably, we do not handle matters related to cybercrimes. If your account was hacked, your possessions have been stolen and subsequently misused, this falls under the jurisdiction of the police, rather than a mediator like us. Kindly recognize that we lack the legal authority and resources to conduct investigations or pursue prosecution of any potential culprits. Our perspective is that the responsibility for this crime lies with the individual who committed it, not with the casino. 

Could you please what action did the casino take regarding the investigation?

Has the casino contacted you since your last post?

Have you previously withdrawn winnings from the casino?

Have completed the KYC verification of your account?

Dear franklarouche01,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.