The player from Nigeria faced issues with their account at BC Game, which remained closed after being accused of having verification linked to other accounts. Despite the player's request to withdraw his winnings of over 500,000 naira, we informed the player that opening multiple accounts was prohibited and they could not assist further due to this violation. As a result, the complaint was closed, and the player was advised to refrain from similar practices in the future.
BC.Game Casino - Player’s account has been closed.
Amount: 500,000 ₦
BC.Game Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 weeks ago
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1 month ago
Have been a new player on bc game. I was accused. My account been identified that the verification you submitted corresponds to successful records linked to other accounts. And I have successfully permanently deleted the account but my account is not still opened and my my account is not able to long in to withdraw my money
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1 month ago
Dear ivonnehectjcm43,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Have you opened accounts in the casino in the past?
- Could you please forward the communication you had with the casino regarding the accusations against you? My email is tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 month ago
I deposited 200000 thousand naira which I played bc crash game which I won over 500000 naira I tried withdrawing I was told to verify my kyc which I uploaded and was accused of having submitted details linked to another account. But the account is currently permanently deleted. I can’t login or even upload KYC again
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1 month ago
If it not possible to open my account I just want to withdraw my balance in the account
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3 weeks ago
Thanks for your email and reply.
Please send me the chat transcripts or screenshots of your interaction with casino support regarding the issue. Please send the information to my email at tomas@casino.guru
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3 weeks ago
if my account is permanently excluded I don’t see any reason I can’t use my kyc on another account. For more than a month my my money is just frozen in my account Ivonnehectjcm43@gmail.com without no refund. Money which was never accumulated with any bonus
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3 weeks ago
Dear ivonnehectjcm43,
Please note opening multiple accounts is almost universally prohibited. I would like to advise you to abandon the practice of opening multiple accounts in online casinos, otherwise, you'll face similar issues.
We can't argue against the casino if you deliberately open multiple accounts in an online casino, and therefore your complaint will be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with any online casinos in the future.
