BC.Game Casino - Player’s account closed and winnings confiscated.

The casino closed my account, confiscated my winnings, and is not responding to my emails. I need a solution, thank you.

Dear leonelojeda77,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked and your winnings confiscated? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi,

Please provide the correct email address or UID so we can assist you with this.

Best Regards

Panda

Thanks to the casino representative for your reply.

Dear leonelojeda77,

Please let us confirm the complaint is attributed to the correct casino by providing a screenshot of the website with your username visible.

I'll wait for your reply.

Dear leonelojeda77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.