The player from the United States is dissatisfied with the casino’s RTP (Return to Player). We’ve rejected this complaint in our system due to a lack of evidence.
This casino has repeatidly cheated me over and over. How is it a probably fair casino when I lose more than I win. I lose 5 times in a row just to win once.
I wanty money back this casino has ruined my life also relationships.
Dear cvv21219,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP).
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
if you think this is fair I'm obviously crazy and will turn myself in a Looney bin. I got way more than this
I got bills of proof how the casino wins 1o times I win once how is that not fair
Please understand that we can't evaluate if RTP is fair or not from a screenshot containing so few games only. If you wish to proceed with this case, please forward your entire game history to petronela.k@casino.guru. Thank you in advance.
Dear cvv21219,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Dear cvv21219,
Please understand without supporting evidence it would be close to impossible to confront the casino. If you come across anything that would help us to support this case, please do not hesitate to contact us in the future and we can reopen this thread again. I wish I could be of more help. Thank you in advance for your understanding.