The player from Michigan had attempted to deposit funds into an online casino for the first time, but despite the transactions showing as successful, the funds had not been credited to his account. He had been unable to contact the casino's support as their links were not functional. We had intervened by contacting the casino on his behalf, requesting them to address the issue. However, despite our efforts and extending the response time, the casino had not responded. Therefore, we had been compelled to close the complaint as 'unresolved', with the option for the casino to revisit and reopen the complaint in the future.
BC.Club Casino - Player’s deposited funds not credited.
Black points: 100
Amount: $23
BC.Club Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
8 months ago
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9 months ago
It never credited and there no way of contacting support which is odd, there was a method to manually add that, did it multiple times, it would say successful then to wait 3-5 minutes for it to be credited. It's been hours.
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9 months ago
Dear jakeutley19,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Club Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you made a successful deposit using this payment method in the past?
- When was the last time you were in contact with casino support and what did you discuss?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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9 months ago
This was my first time depositing and I cannot get ahold of any support, their links take you to a page to add chat to your website.
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9 months ago
Thank you very much, jakeutley19, for providing the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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9 months ago
Hello jakeutley19,
I have reviewed your case and will contact the casino to see if I can help.
We would like to invite BC.Club Casino to join the conversation and participate in the resolution of this complaint.
Dear BC.Club Casino,
Can you please provide an update on the status of the player's deposit?
Thank you.
Kind regards,
Tomas
Casino.Guru
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8 months ago
I apologize for the delayed response. I'll be handling this complaint for now. I regret any inconvenience this may have caused.
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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8 months ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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8 months ago
We regret to inform you that, despite our efforts, we have not received any response from the casino regarding the issue at hand. Consequently, we are compelled to officially close the complaint as 'unresolved'. It's important to note that the casino retains the option to revisit and reopen this complaint at any point in the future.
We understand the frustration and disappointment this may cause, and we sincerely apologize for not being able to offer more assistance in resolving the matter. Should there be any developments or if you require further support, please do not hesitate to reach out to us.
