The player from India deposited 5000₹ and 4200₹ into her Baterybet account, but the funds were not credited despite successful transactions. Multiple requests to the casino's administration went unanswered, and customer support was unhelpful. We advised her to contact her payment provider for an investigation, which was expected to take about a month. The player later confirmed receiving a refund in her bank, leading to the complaint being marked as resolved.
Batery Casino - Player’s deposits are missing.
Amount: 9,200 INR
Batery Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.7
Batery Casino has a Safety Index of 1.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
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5 months ago
Hello dear Sir/madam,
I m register on baterybet.in on 27 may.
Dear respected Team
I deposit 5000rs and 4200rs in my account Some days ago.
I tried 2 gateway one is UPI QR and 2nd is UPI PUSH.
UPI qr is from wilawallet gateway transaction amount 4200₹
UPI push is from winwinpayment.com
Gateway transaction amt 5000
Both transaction is successfully from my side but on gateway it's not confirmed and not added in my account.
Pls help I m already attached successfully deposit screenshot receipt in this chat kindly chk and help me to approve my deposit pls help me
Also I m attached my gateway screenshot which I paid my payment pls help
On Batery casino I have already exclated my request to admin on 1st june and 3rd June from my account
1st june administration request is already closed without any reply
3rd june administration request is already in process
From 1st june I haven't got any reply from batery
When I go to customer support for help they said kindly raised request and wait for their reply but till I have not got a single valid reply.
Kindly help me pls
Pls help
I m in trouble right now
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5 months ago
Dear sumansharma,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
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5 months ago
Till now I didn't get my reply from administration of batery
Pls help me
Pls give me contact of payment gateway admin and any other contact numbers
I already try to find gateways online number but I couldn't find them pls help
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5 months ago
Kindly close this complaint against baterybet.in
I have got my refund in bank
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5 months ago
Dear sumansharma,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
