Avantgarde Casino - Player’s struggling to withdraw their winnings.

casino doesnt process my Bitcoin withdrawal

Dear beckergamble,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Account is verified at 13.09.2021, Monday, 5:30 PM

I recieve one withdrawal , and after i deposit and make a withdrawal , still cant recieve second withdrawal

This is a standard procedure for delaying payments (in a casino with a bad reputation) where they do not explain anything but only promise to resolve the situation, so I decided to warn other players about this

Thank you very much, beckergamble, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello beckergamble!

I will take care of your complaint from now on. In order to proceed, please let me invite representatives of Avantgarde Casino into this complaint in order to help us resolve the issue.

no problem if it helps, thank you Martin

We would like to ask Avantgarde Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since the casino remains unresponsive and we haven't received any reply from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will further influence the casino’s rating in a negative way and thus cementing it's reputation in lower ranks on our website.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.

Dear beckergamble,

We’ve reopened this complaint at the request of Avantgarde Casino casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Avantgarde team has approached us with an information that the funds have been already paid out, I am well aware that this complaint has been closed whole 1 year ago, however we'd appreciate a lot, if you could confirm receiving of the funds.

Dear beckergamble,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player hasn’t responded to our messages and questions. Even if we’ve assumed that the issue has been resolved, without a confirmation from the player, we are forced to reject this complaint.

In case the issue was not resolved, the player can reopen this complaint anytime.