The player from Canada requested a €500 withdrawal on June 21, but it had not been credited to their account. The casino attributed the delay to changes in the financial and accounting department and claimed it would be resolved soon, but no clear resolution was provided. After further communication and expressing concerns over negative reviews, the player's withdrawal was eventually credited. The complaint was marked as resolved.
Atlantis Slots Casino - Player’s withdrawal has been delayed.
Amount: €500
Atlantis Slots Casino
Safety Index:Very lowSafety Index
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3.4
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
Public
Public
5 months ago
Translation
Since June 21, I requested a withdrawal of €500. To this day, it still hasn't been credited to my account, with excuses like the entire financial and accounting department changing.
They tell me it will be resolved in a few days, but unfortunately, there's never a clear resolution.
Automatic translation:
Public
Public
5 months ago
Dear amatogianluca18,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- Could you please share a screenshot of your withdrawal request with the status visible?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
5 months ago
Translation
Yesterday, after yet another chat with the operator and pointing out that I had read various negative reviews, I had my withdrawal credited.
Best regards
Automatic translation:
Public
Public
5 months ago
Dear amatogianluca18,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
