HomeComplaintsAtlantis Slots Casino - Player believes that their withdrawal has been delayed.

Atlantis Slots Casino - Player believes that their withdrawal has been delayed.

Amount: €1,000

Atlantis Slots Casino
Safety Index:Very low
Submitted: 18 Jul 2024 | Resolved : 28 Jul 2024
Resolved Our verdict

Case closed

RESOLVED

Case summary

3 months ago

The player from the Netherlands had requested a withdrawal less than two weeks before submitting this complaint. Their money hadn't been received yet. We advised patience, explaining that withdrawals could take time due to KYC verification or a high volume of requests. The player later confirmed the withdrawal was processed, and the complaint was marked as resolved.

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3 months ago

Its now the third time that my withdrawal takes so long, promises they make they are not keeping, holding on a lease with telling you tomorrow tomorrow. I am Gold member and my withdrawal should be processed in 24h

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3 months ago

Dear Naasje74,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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3 months ago

Finally my withdrawal has been processed.

The complain can be closed

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3 months ago

Dear Naasje74,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru

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