All Star Slots Casino - Player wishes to close her casino account.

I made a deposit for $50 I was playing for a few hours before I noticed that the amount I was playing was not registering on their side as far as what I needed to play back. I emailed the casino to let them know that I had been playing for several hours and knew that I had paid over $639 as soon as I emailed them that I went back to check after a few minutes of playing and I was at over $3000 playback and I asked them to delete my account because I no longer trust them or their sister casinos for this reason and they are not doing so because they keep telling me I have to call them or inbox them at the casino which I have tried and no one is responding because they are taking a while and I'm kind of not willing to wait considering I'm a bit upset now

Dear RaeMRae84,

Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found https://www.allstarslots.com/responsible-gambling:

"Self-Exclusion and Deposit Limits

We have two major tools that players can use to help regulate their play. The first tool we have is that we will work with you on deposit limits for daily, weekly or monthly play. These limits can help to keep you playing within your budget and at stakes that you can afford. It’s best to decide on these limits ahead of time and to use them as a part of an overall strategy to manage your budget as a whole.

Second, we offer total self-exclusion from All Star Slots. If you decide that you would like to have your account permanently closed and to never receive emails or other communication from us, we will adhere to your request. We never want to send communications to people who aren’t interested in what we offer, but this is even more the case for players who feel a compulsion to gamble."

I would recommend sending an email including all the relevant information via form that can be found here: https://www.allstarslots.com/about-us/contact-us. Specify in the request for how long you wish your account to be closed and clearly state the reason why.

Please, let me know if you need any assistance and keep me updated. Thank you in advance for your reply.

Best regards,

Petronela

Ok

Please keep me informed. Thank you very much.

No worries. I'll take care of it thank you

Dear RaeMRae84,

Have you succeeded in closing your account? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.