The player from Italy deposited 130 euros and won 13,000 euros after fulfilling the bonus requirements but now faces blocked withdrawals after attempting to cash out 500 euros. She is uncertain about how to proceed following this issue.
Legiano Casino - Player's withdrawals are blocked.
Amount: €13,000
Legiano Casino
Safety Index:Very highSafety Index
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9.1
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Opened
Current status
Waiting for player to reply
6d 6h 14m 7s
Case summary
17 hours ago
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2 weeks ago
Translation
I deposited 130 euros on Legiano with funid gave me a 150% bonus I miraculously won 13000 after replaying the bonus 30 times I make my first withdrawal with funid 500 euros. This morning I find myself with blocked withdrawals. I don't know what to do after all the money I lost once I had won this happens to me
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2 weeks ago
Dear Giovannajolla,
Thank you very much for submitting your complaint. I’m sorry to hear about the problem you're experiencing. To better understand your situation and assist you accordingly, could you please provide more details by answering the following questions:
- When exactly did you make your withdrawal request for the 500 euros?
- Have you received any communication from the casino regarding the blocked withdrawals?
- Have you made any successful withdrawals from this casino before?
- Could you please confirm if you passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
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The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.
Stay cautious, and if you have any doubts, please reach out to us directly.
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2 weeks ago
Translation
Hello Veronica
first of all the email is wrong the right one is this one .
I made the withdrawal immediately after having transferred the bonus to Funid, an application that deals with various casinos.
I didn't receive anything by email,
I reported the problem but they didn't help me either in chat or by email which they still have to answer me.
I wasn't asked for kyc verification I think because I did it on funid.
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2 weeks ago
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Could I have some feedback I'm desperate
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1 week ago
Could you please send me a screenshot of the error you see when you try to withdraw your winnings?
Have you received any feedback from the casino customer support in the meantime?
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1 week ago
Translation
Hi, this is the error I get.
I have now done the kyc but they still haven't given me any news
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1 week ago
Dear Customer,
Thank you for reaching out.
We would like to inform you that as part of verification, you were instructed to log in to our website without using the VPN. We are currently checking with the relevant team whether you have made any log ins without VPN.
You will be informed accordingly in case of any updates.
We appreciate your patience.
Best regards,
Customer Support
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1 week ago
Translation
Good evening Legiano Casino, Thanks for the reply, this shows your interest anyway.
I just wanted to point out that I don't use a VPN but as your colleague said in live chat, it's Funid itself that creates this thing, I then logged in to Chrome without Funid, so you shouldn't encounter the problem
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17 hours ago
Dear Legiano Casino representative,
Thank you for getting in touch with us and assisting the player.
Dear Giovannajolla,
Could you please let me know if you tried logging into your casino account without FunID? Have you contacted the casino after that? Have there been any new developments in your case in the meantime?
Giovannajolla has 6d 6h 14m 7s to reply
