The player from Poland had requested a withdrawal less than two weeks before submitting this complaint. His money had not been received yet. The Complaints Team had advised the player to be patient as withdrawals could take up to 14 days to process and might be delayed due to KYC verification or a high volume of withdrawal requests. The team had offered to intervene if the player's withdrawal was not received within this timeframe. However, the player did not respond to further communication, which prompted the Complaints Team to reject the complaint due to lack of response.
Alf Casino - Player believes that their withdrawal has been delayed.
Amount: 1,000 zł
Alf Casino
Safety Index:Very highSafety Index
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9.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
Public
8 months ago
Hello,
The casino is not withdrawing funds by the deadline.
Every now and then there is the same response on chat, something feels like I will not receive my funds, which I think is criminal.
The casino stipulates a 3 day deadline for withdrawals. Which is not true, as it is now day 5 and I have received nothing, not even a message about KYC.
Please intervene in this case because you recommend this casino.
Public
Public
8 months ago
Dear belmondawggg,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
