HomeComplaintsAdmiral777 Casino - Player's withdrawal has been delayed.

Admiral777 Casino - Player's withdrawal has been delayed.

Black points: 192

Amount: 99,000 руб

Admiral777 Casino
Safety Index:Low
Submitted: 21 Mar 2022 | Unresolved : 12 Apr 2022
Unresolved Our verdict

No reaction, passive regulator

UNRESOLVED

Case summary

2 years ago

The player from Russia requested withdrawals months ago, but it has not been processed. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player's complaint.

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2 years ago
Translation

Hello, I have such a problem, I put 99000 r in the Admiral casino on August 12, but the money has not been withdrawn so far. Before that, everything was fine. The casino has been verified. I wrote a bunch of times in online chat and in support, but in response I get monotonous answers, your profile is being checked, wait ..

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2 years ago

Hello Дильшат,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

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2 years ago

Thank you for your email, Дильшат. What payment method to withdraw your winnings have you opted for? Was it the same one you used before?

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2 years ago
Translation

Yes

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2 years ago

Could you please clarify what payment method you used?

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2 years ago
Translation

Piastrix

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2 years ago

Thank you very much Дильшат for your reply. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

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2 years ago
Translation

I hope all be fine

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2 years ago

Hello, Дильшат,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Admiral777 Casino's representative to join this conversation and participate in the resolution of this complaint.

 

Dear Admiral777 Casino Team,

Could you please state the reason why the player's withdrawal has not been processed yet and when can he expect the payment?

Thank you in advance for providing the information.

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2 years ago
Translation

Hello casino Admiral, please, why did this happen? You used to work normally, conclusions came from you, why have I been unable to receive my winnings for almost 8 months? I didn’t violate anything, the verification was successful, I could already be checked 100 times, but I seemed to be lost somewhere (it’s a pity that I have to decide this on a general review .. I hope you solve my question

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2 years ago

We would like to ask Admiral777 Casino Team to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

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2 years ago

Dear Дильшат,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru

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