A Big Candy Casino - Player charged with exorbitant withdrawal fees.

This casino is SCAM! DO NOT EVER PLAY HERE. Withdrawal is taking forever and customers service is very poor they reply on the live chat but is helpless. I WITHDRAWAL 1000 AND THEY TAKING FEE 106$ OUT OF IT WHICH IS FK UP. They only taking money from customer but never pay their winning money back. Even if they do pay but good luck with it.

Do not play here !!! Simple as that !

They are the real dog cun What a thieves

Dear pituodemongtero,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with A Big Candy Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly you withdrew your winnings from the casino successfully?
• Have you contacted casino support regarding withdrawal fees?
• Have you asked the casino to compensate the withdrawal fees?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

They paid me already it been 3 weeks! Lucky i won again this weeks hope it go through again then it will be a fair casino lol. Waiting time is killing

Yes they paid me Socceful after 3 weeks waiting I thought they scam by reading all the bad feedback.

Now i made my second withdrawal hope it go thought again. Then I'll delete my case here.

About withdrawal fee is costing too much compare to other casino.

This is how they charge me $106 manager withdrawal requests !

I am not so sure what it is why it cost so much over $1000 withdrawal.

NOTE: They did paid me 2 weeks after the approval of my $1000. Approved on 02.05

Money came in on 17.05.

I considered this case is closed.

ANYWAY luck on my side on the 18.05 I decided to deposit and I won. So I hope this time my withdrawal will come in smoothly in 3 weeks waiting.

Thanks for the detailed explanation.

With this group of the casino 'Manager withdrawal' refers to the voiding of the balance, possible reasons might be casino is adhering to bonus terms and conditions, or there was a breach of the rules the casino penalized by voiding part of your winnings. We don't have experience in this status referring to additional withdrawal fees.

If you believe the casino voided your balance unfairly, kindly ask for the reason why it's been done and send me the response you received from casino support. My email is tomas@casino.guru

If you don't wish to continue with complaint resolution, please let me know and I will close the complaint as resolved, with the disputed amount adjusted to A$894.

Thanks you Tomas

Yep case closed since they paid me.

Dear pituodemongtero,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru