StarGames Casino offers a wide variety of casino games from the popular software provider Novomatic. Players can also find some pretty rare skill games, which can be played for real money. However, many complaints and a problematic withdrawal process, as well as the low withdrawal limit, decrease the rating of this casino.
Star Games Casino is owned by German company Europe Entertainment, and is available on the domains .com and .net. Players from the USA and UK are banned. This casino has been operating since 2002 under license from Malta. It is on the border between average and good on our rating scale, but for our reputation rating it is paramount that the casino is prepared to solve complaints from discontented players, which was the decisive factor in shaping this casino review.
In spite of the high number of satisfied players at casino, mostly praising the unique solutions of their virtual environment and the high technical level of their games, there is a community of those with grievances.
Those players usually complain about the reluctance of the company to solve their problems relating to the suspension of their account and confiscation of both winnings and deposits – 9 cases in 3 years. The casino’s approach is hard to understand, given we are not speaking about big amounts. In most cases it is the goodwill to solve the problem that we are missing, especially after complaints are brought into public view. It would be enough just to come with a further explanation and the casino’s opinion on each single case. In those cases where the casino does react, it usually just refers to their T&C.
These rules allow this kind of behavior and even directly cover stopping communication with players in case of suspicion of money laundering, terrorism financing or other criminal activities (part 3 in T&C, clause C8). This is a Malta license requirement, but these kind of heavy accusations do look strange when we’re speaking about amounts in the hundreds of Euros.
We also recorded double registration cases and even two cases of UK citizens registering, even though players from the UK are banned. This fact was not a reason for the casino to refuse to accept the player’s deposit. Rather, it was used as a justification for deleting the player’s account without returning the deposit. http://www.askgamblers.com/casino-complaints/star-games-casino-wont-accept-my-government-issued-identity-card-c2309
We’ve also added cases to our table of complaints where the casino announced that the withdrawal of winnings will be processed, but they were actually processed only after 3 months. The player was informed that there were some security issues and financial operations declared to be suspicious. In our view, 3 months for the investigation of such cases (only 2) feels like a long time.
The withdrawal time in the case of e-wallets is one to two working days, credit and debit cards two to five days, and for bank transfer three to seven days. The minimum withdrawal amount is 15 euros, with a maximum 3000 euros a month.
The minimum deposit is 10 Euro. This casino does not offer any no deposit bonus. There is a bonus of 100% up to 100 Euros credited on your first deposit to Star Games. Wagering requirements are 100x the amount of deposit, and must be completed within 6 months. Sports betting, live casino and poker bets are excluded and do not count towards the wagering requirement. Loyal players are rewarded with points, which can be converted into real money.
It’s also possible to open an account with a virtual currency called Stars and play as if it was real money. It is possible to rebuy the Stars, but you cannot convert eventual winnings back to real money. So we can consider Stargames as something of a social casino, which means that you can play without the need to risk real money, or play casino games with or against friends through an online community or social network.
Be sure to be aware of possible charges for non activity (after 1year) at 5 Euros, the cancellation and back account settlement fee of 12 Euros, payment reminder fee of 4 Euros and the account cancellation fee of 3 Eur.
Star Gamesare missing live chat, which is replaced by email customer care, or a phone number available between 7.00 to 22.00 daily. Response times vary from case to case but the average response is usually one day. In the case of complaints, expect to wait between 2 and 4 days.
Star Games is a casino where any discerning player will find entertainment. It features nice design and functionality. Be careful during the registration process. If you are not sure about your previous registrations or if your country is accepted, verify it with customer support before depositing any money . You will need to be patient when communicating with the casino, and also be ready for lengthy withdrawal times. Receiving the bonus is not a problem though.
Star Games casino offers a huge variety of slots from Novomatic, with new games added on a regular basis. This games provider has a good reputation and is also popular with land-based casinos. The website is ready to use instantly, and there’s no need to download or install any software.
Besides Novomatic slots, games like bingo, video poker, blackjack, baccarat and live dealer versions are available from another well known provider - Evolution Gaming. he casino’s atmosphere is reminiscent of real casinos, and you’ll find yourself with more real players in virtual gambling halls. You can watch their gameplay and even enjoy their winning or losing moments.
There are lot of players who are attracted by skill games where your skills become the decisive factor, not just your luck. Let’s mention the famous Solitaire and especially Backgammon, which is hard to find game in other online casinos.