9winz Casino - The player's deposits are stuck.

Hello Chandupote,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 9winz Casino. Please allow me to ask you a few more question before we would move forward.

Do I understand it correctly that you main issue is to withdraw your balance? Did they explain why is it getting rejected? Is your account already verified and if yes, since when exactly?

When was the last time you spoke with the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello sir

thnxx for helping me yes my account is verified from last 2 month I with May time

but my main issue or problem is they not given my deposit which I made

1 Deposit 9 march 2022. 15000

2 Deposit 2 may 2022. 550

3 Deposit 4 may 2022. 10000

4 Deposit. 26 may 2022. 10000

total amount 35550 rs stuck

they give me answers like expart are working on ur deposit u will receive ur money soon we will inform u and all

evan I provided all sreenshoot bank letter but they not give me my money back

plz help me

Hello Chandupote,

Could you please forward any evidence of your deposits and the communication between you and the casino to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Thank you Chandupote for all the information. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, Chandupote,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite 9winz Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear 9winz Casino Team,

Could you please look at the player's issue on your side and state the reason why the player's deposits have not been successfully processed?

Thank you in advance for providing the information.

Thank you for ur support 🙏🏻

Hello Chandra K***,

It's true that you have made Four deposits on our site and those deposits were not yet credited to your account due to some technical reasons from the payment system side.

From which two deposits, one of 10000INR and 550INR which were made on May 2022 were rejected by the payment system and the amount will be credited back to your bank account.

Also, the deposits of 10000INR that was made on 26 May 2022 and of 15000INR was made on 9 March 2022 still we are waiting for the information from the payment system, as soon we receive new information you will be notified.

With that said, we deeply apologize for the delay in your deposit and we assure you that we are doing our best to work with the payment system to make sure your issue is resolved soon as we can.

Thank you casino guru

see this kind of answers they give me every time

9 march 2022 and today 8 june 2022 see this period of 3 month for my 15000 rs and till now they said wait we are investigating this and that I provide R N N no and bank latter form head office showing amount was successful transfer to 9wins account

and thn 550 rs and 10000 rs today its 1 month 2 days till now single peeeny not received they make me frustrated and always harassed me whn I call or masg about my deposit

26 may 2022 they told me it’s will reflect in ur account 72 hr but till now nothing is reflected only they make me full it’s really big scham

Greetings all,

Thank you for all information and explanation.

Dear 9winz Casino,

3 months is a really long time. What is the issue with these payments? Could you please help the player speed the process up?

What is the estimated time frame for refunding the player with 10,550 INR (already rejected on your side)? And, what is the estimated time frame to find out what happened with the remaining 25,000 INR?

Greetings all,

1. About the Deposit of 9 march 2022. 15000 Already credited to the client's 9winz account.

This takes a long time because the client provides a screenshot with an unsuccess status. So we work with the payments provider to find these funds, and it is successfully credited.

2. Deposit of 2 May 2022. 550 is not successful and must be returned to the client's bank account within 14 business days.

If the transaction is not returned to the client's bank account within 14 business days, the Client needs to provide a bank statement from 2 May to present data. The statement must have the account name.

3. Deposit of 4 May 2022. 10000 same situation as transaction number 2.

4. Deposit of 26 May 2022. 10000 Also is already deposited to client 9winz account.

We deeply apologize for the delay in the deposit and the amount of 2500 was credited to the client's 9winz account as a bonus for the deposit delay.

Alright. Thank you very much, 9winz Casino Team, for the detailed explanation.

Dear Chandupote,

Can you please confirm that 25,000 INR have already landed in your casino account?

Thank you casino guru

yes is it they pay me 25000

till waiting for 10550 rs

thank you

Great, Chandupote! Good to see progress.

Now I am extending the timer until the end of the next week (Friday) - approximately 14 days from receiving the update from the casino representative above and will wait for the update from you.

Please, let us know once your deposits are returned to the used payment method.

We are looking forward to hearing from you soon.

Hello sir

yes sir I will update you

till they have prob with this it has been almost 50 days not received any amount of 10550

Hello, Chandupote,

Please, let's stay patient and positive. After recalculating the data provided by the casino representative above, 14 business days will expire next week on Wednesday (from the moment we received this information).

I am extending the timer until next Wednesday. Please, inform us about news on this day or once the funds are credited to your payment method. If I understood it correctly, you should receive 2 payments (10,000 and 550).

If no progress is made until the timer expires, I will ask the casino to provide us with an update again.

Thank you for understanding.

Hello sir

till I m not received any amount

Thank for the update, Chandupote.

Dear 9winz Casino Team,

Could you please look at the player's issue again and provide us with the status of the above-mentioned payments (numbers 2 and 3 in your previous post) that should have been returned to the player? Were these payments already processed on the casino's side?

14 business days passed. When can the player await these payments?

Hello Chandupote,

As these payments were unsuccessful.

We advised you through the call to contact the bank as this deposit was unsuccessful from the bank's side.

We also like to hear the feedback you have received from the bank.

We are looking forward to hearing from you soon.

Dear Chandupote,

Did you already contact your bank? Could you please provide us with an official statement of the bank regarding your issue and/or results of the bank's in-depth investigation?

Dear Chandupote,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Thank you very much, 9winz Casino Team, for providing information and cooperation.

Best regards,

Branislav, Casino.Guru