888Starz Casino - The player struggles to verify his account.

Problem with verifikation, asking for complete impossible nonsens to do. Already got my license.

Hello Morocannas,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 888Starz Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

I have send my driving license which i mentioned in my profile with registration, they asked me to send both sides, i sended it like 20 times because this scammers wants 1mb size of jpg, i dont know maybe they sell them then to another clones or smth like this but okey, i fixed 1mb on both photos. Then i thought it will be done, but they asked me to send "CLEAR Supervision"photo of me holding my id/license plus in front of laptop/phone. I tell them i will not follow this clow circus, i found complains on forums with sane procedure and for other reasons, firstly i dont have PC for the second i dont have Cannnon 3000 to make Clear super picture, third i wont ask someone for helping me doing this medival ritual, because it is shame for me doing this crazyness. I told them i can provide selfie of me holding my id + they already have my ID and thats all, pay my money and close my account. I provided everything what i mentioned when i registered my profile, i deposited with own usdt from wallet, and i will not give more info about me, and play cat mouse games as many people conplained on forums and etc...

Hello Morocannas,

Sending a selfie with some of your documents is a common verification procedure in many online casinos. Unfortunately, you will have to provide all the requested date to casino if you want to withdraw your winnings from there.

I understand this, but will it be last step to my verefication? Can your service be the warranty beetwen me and them that i send my docs and they pay me and i can use their service, because i read a lot of complains about them, that then it will be step 3, step4 without ending, i want to be secure thath they dont sell my id:s forward. Second i though that this bookie is more anonymous thath another, thats why I registered my profile. "Defi". My bad i will try fix, but i need warranty. Thx

Hello Morocannas,

Unfortunately there isn't anything like warranty. You have basically a contract with the casino as you registered there and accepted their terms and conditions. You can refuse to finish the verification anytime but you won't see your balance within your casino account for sure.

Dear Morocannas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.