888Starz Casino - Player’s withdrawal has been delayed due to a non-functional verification email.

I deposited 46,000 ARS and received a bonus for my first deposit. Up to that point, everything was fine. The problem started when I managed to meet all the requirements to unlock the bonus and tried to withdraw my money after playing with real money and placing various sports bets. When I attempted to withdraw my money, my request was rejected, and I was asked to verify my account. I contacted support to ask for instructions on how to verify my account, and they provided me with the email security@888starz.bet, instructing me to send my national ID there. The issue is that IT IS IMPOSSIBLE TO SEND EMAILS TO THAT SECURITY EMAIL ADDRESS. Microsoft rejects all emails sent to that address because "the address is inactive." In other words, they are asking me to verify my account through an email address that DOES NOT WORK! I feel completely scammed, and support is no help at all. They just keep giving me the same answers without resolving my queries. They do not provide any support or useful contact sources; they only respond with automated messages and solve absolutely nothing. I am totally desperate, and the worst part is that I keep seeing more reviews from people who lost their money on this site. I really do not understand how this casino has a license to operate when it is so disastrous in every sense. I DO NOT RECOMMEND THIS CASINO TO ANYONE AND I'M REPORTING IT AS A SCAM. I urgently need help, please.

Dear lucashurtadocabj04,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please send me a screenshot of the error you encounter when trying to send an email to security@888starz.bet? I have tried sending an email, and it was sent successfully. Have you ensured that all your attachments are within the size and format limits?

When was the last time you communicated with the casino customer support regarding this issue? Has customer support offered you any alternative solution?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

No, they did not offer me any alternative solution. I searched for other contact methods on my own and came across their Instagram, x (twitter) and Facebook pages. I contacted them through Instagram and through X and I didn't get any response, they didn't even read my message.

I also found an 888starz telegram group, where I strongly asked for help and the only thing I received was an automated message to contact telegram support and then they blocked me from sending messages in the telegram group, since there were They told me about my situation of not being able to withdraw money and apparently it bothers them that someone tells the truth in their Telegram group.

I contacted Telegram "support" privately and I did not receive any answers either, although it is strange, because at the connection time it appears "recently active", that is, this person who manages Telegram support is constantly accessing Telegram but ignore my messages.

I honestly feel scammed, I want my money, I need a solution. I'm fed up with automated messages, I need real and competent support that can solve this situation.

At the moment I am waiting to see if they deign to answer the email that did not give me an error, so I understand that it was sent. Although it is this, draw conclusions, since they do not show any type of activity or message that they received the message.

Regarding this problem, the last time I contacted you was yesterday, without receiving answers. They only respond the same thing, that I sent an email and that they wait. I already lost hope with support, they don't solve anything, they are totally incompetent and they only limit themselves to sending automated responses, they shouldn't have to occupy that position.

The casino customer support informed you in chat that they were experiencing some technical issues. Have you received any update from them yet? Please let me know.

Dear lucashurtadocabj04,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.