888 Casino IT - Player’s struggling to receive a refund.

Hi, I made a top-up by mistake, is it possible to get the 10 euros back? a thousand thanks

Dear kappa666,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you played any of your mistakenly deposited funds, or they’re still untouched inside your account? Could you please advise if your account has been successfully verified already?

Furthermore, if there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I still have 10 euros in my account, my account is verified. Sorry I don't know how it works

Thank you very much, kappa666, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej (andrej.p@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear kappa666,

I’ll be assisting you from now on. I’ll contact the casino team and try my best to resolve this matter as soon as possible.

I would like to invite the representatives of 888 Casino to join this conversation and participate in the resolution of kappa666’s request.

I would like to get a refund of 10 euros that I deposited incorrectly, can you give me a hand?

Hello, there!

Kindly note that one of our colleagues from the Support team contacted you via e-mail earlier today regarding this matter. Please feel free to reply to the e-mail in question with any further questions or concerns and we will gladly assist.

Sincerely,

888Casino

Thank you, 888 Casino team, for the reply.

Dear kappa666,

Could you please let us know if there have been any developments in your case?

Thank you in advance for your reply.

Dear kappa666,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Unfortunately, we’re forced to reject this case as kappa666 has stopped responding to our messages and questions. Without his cooperation, we’re not able to proceed with the investigation or suggest possible solutions.

The player can reopen this complaint anytime.