The player from the United Kingdom had met all wagering requirements and submitted identification but faced issues withdrawing legitimate winnings. The casino kept returning the requested funds to the casino account instead of transferring them to the player's bank account. After multiple unsuccessful attempts to withdraw, the player was eventually unable to log into his account. We were forced to close the complaint as unresolved due to the casino's history of non-responsiveness and multiple unresolved complaints. This negatively affected the casino's overall rating.
7Bets.io Casino - Player's withdrawal requests are being ignored.
Black points: 450
Amount: £2,500
7Bets.io Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
4 months ago
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5 months ago
I deposited fairly...I played all the required wagering that they asked...I declared all my identification which put my finances at risk because I thought I was dealing with a legitimate and honest casino..
But when I tried to withdraw funds that I legitimately won ...I was ignored and any requested funds were returned to my casino account and not sent to my bank like requested
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5 months ago
Hello Sosorry123,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 7Bets.io Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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5 months ago
Yes my account was fully verified by uploading all requested documents...the initial deposit I made was real money which gave a bonus and I met all wagering requirements before withdrawal request...they would always say it would be transferred to my bank within 72 hours..but it was always returned to my casino account as rejected...this happened on 15 separate occasions...until eventually I was unable to log into my account
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4 months ago
Dear Sosorry123,
Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of 7Bets.io Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 7Bets.io Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
