24VIP Casino - Player’s winnings from a No Deposit bonus were capped.

was given a 35$ no deposit bonus at 24VIP i never win anywhere but got lucky and hit 1000$ payoff right away--playedthrough the 3000$ wager and still had over 840$ in my account Todd from customer service told me max withdrawal was 100$ iplayed about 7 hours and did no with drawal---asked if i could now play some of the table games since i wagered through and the casino took my 840 and reduced it to 75$ without even tellng me --i reD RULES AND IT SAYS AFTER I TAKE MY WITHDRAWAL THECASINO TAKES THE REST---I WANTED TO PLAY NOT WITHDRAW ---WHAT A SCAM TO MAKE THE FUNDS DISAPEAR

Dear STEVE,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Sadly, there is not much I can do to support your case at this time, especially when the bonus was a No Deposit one. Casinos try to design their bonuses to be as attractive as possible, but the casino can set the maximum cashout for bonuses. Casinos can also decide when the access amount is deducted.

Please do not hesitate to contact me if there is anything else, I could do for you in this matter, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Kristina

Unfortunately, we are rejecting this complaint as unjustified, because the casino has the full right to determine its bonus policy. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.