22bet Casino - Player’s deposit has never been credited to his account.

Amount: €1,995

22bet Casino

Safety Index:Above average Submitted: 02 Oct 2022 | Resolved : 03 Oct 2022

Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player has deposited money into his account, but the funds seem to be lost. The player later confirmed that the deposit was credited successfully, therefore we marked this complaint as resolved.

Private

Horst

Novice

Germany

Private

2 years ago

OriginalTranslation

Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public

Kristina

Deputy Complaints Team Lead

Public

2 years ago

Dear Horst,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful deposits before?

Would you be so kind as to forward any relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

Public

Horst

Novice

Germany

Public

2 years ago

OriginalTranslation

Yes, several times - the inexplicable waiting times are partly inexplicable with the provider, even with payouts. In this case, however, that has been done - just received a response and credit. Thank you!

Automatic translation:

Public

Kristina

Deputy Complaints Team Lead

Public

2 years ago

Awesome news, Horst. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.