The player has deposited money into his account, but the funds seem to be lost. The player later confirmed that the deposit was credited successfully, therefore we marked this complaint as resolved.
Dear Horst,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful deposits before?
Would you be so kind as to forward any relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.
Looking forward to hearing from you.
Best regards,
Kristina