The player from Portugal has deposited funds in to his account with a payment method which belongs to a 3rd party. The player would like to get his deposits reimbursed. We rejected the complaint because the player didn't respond to our messages and questions.
22bet Casino - Player is enquiring about possible deposit refund.
Amount: €1,691
22bet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
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3 years ago
Translation
Hello. I didn't know about 22bet's policies regarding deposits by third parties, so I realize that I was wrong, the problem is not there. This bookmaker accepts all types of top-ups, except for some that I tried to do with my revolut card, which was not accepted. After this problem, I asked my mother to charge me the bill, and they accepted. WHILE I DIDN'T PROFIT, THEY ACCEPTED ALL DEPOSITS AND INCLUDED I COULD MAKE WITHDRAWALS WITHOUT CHECKING THE ACCOUNT. When I started making a profit they blocked the account saying it had to be verified. It's been 3 days since I am constantly sending documentation, so much that it looks like fraud. I refused to send anything else and they continue to ask for more and more. I know I will never win this because I was wrong on their terms and conditions regarding deposits. The only thing I want is to get my deposits back, they can keep the profits. Is this possible? I await reply.
Automatic translation:
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3 years ago
Dear Sérgio,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found:
"22BET does not accept third party payments. You must make deposits only from a bank account , bank cards VISA/MasterCard, payment systems Skrill/NETELLER or other payment methods that is registered in your own name . If we determine during the security checks that you have violated this condition then your winnings will be confiscated , also 22BET is not responsible for the lost funds deposited from third party accounts."
Unfortunately, since the casino is not responsible for the lost funds deposited from third party accounts, I’m afraid you won’t be entitled for any refunds. Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.
Best regards,
Petronela
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3 years ago
Translation
The funds were not lost, the account had a value of 1691 € before the verification, and at this moment it had 968 € when the account was blocked today. I have written proof from them that they are going to send me my funds, just as I have proof that they accepted a withdrawal in the amount of € 100 before the account was verified, isn't it illegal? As I have proof of the withdrawal request for the € 968 left in my account. Now I’ll wait to see if they really send me the money ..
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3 years ago
Translation
My withdrawal was declined, even after they sent an email saying that my funds would be returned. What can I do?
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3 years ago
Dear Sérgio,
Could you please forward those emails to petronela.k@casino.guru? Thank you.
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