The player from Italy is not able to access the casino. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Daniele,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Since you have filed this complaint a few hours ago, could you please advise if the issue is persisting? If yes, could you please post here a screenshot of the message you receive when you try to access the casino? Do you have an active account there? Are there any funds being held by the casino?
Looking forward to hearing from you.
Best regards,
Kristina