HomeComplaints22bet Casino - Player cannot access the website.

22bet Casino - Player cannot access the website.

Amount: €360

22bet Casino
Safety Index:Below average
Submitted: 01 Jun 2021 | Case closed : 15 Jun 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Italy is not able to access the casino. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
2 years ago
Translation

I can't go into the site and it won't let me play

Automatic translation:
Public
Public
2 years ago

Dear Daniele,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Since you have filed this complaint a few hours ago, could you please advise if the issue is persisting? If yes, could you please post here a screenshot of the message you receive when you try to access the casino? Do you have an active account there? Are there any funds being held by the casino?

Looking forward to hearing from you.

Best regards,

Kristina

Public
Public
2 years ago

Dear Daniele,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.


Public
Public
2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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