22bet Casino - Player believes that their withdrawal has been delayed.

impossible to withdraw, first deposit with credit card, but no withdrawal alternative to bank or card only bitcoin, skrill & jeton. Deposited with Jeton to be able to withdraw my money and tried for a couple of days every time it is rejected and i have been in contact with them over mail the whole time, they say that i should log out and in, try a different withdrawal method, technical problem and that they cant help me. 50 different deposit methods and zero withdrawal options. I do not use bitcoin and jeton withdrawals get rejected every time i try it and i have been trying to get my money for 100 attempts now

Dear iheededthecall,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hello yes sorry i just wanted to get my withdrawal, i wrote a new mail trying to verify my jeton account ( third time) thank you for understanding!

you can close this case, i made 79 withdrawal attempts from the point i had 2000+ euro they did not answer, said i should try different methods ( as i did ) the only answer support could send me several times were log in and out of your account. real scam methods and i didnt get a single dollar was frustrated and gambled it away after a week of their unprofessional behaviour and once i did they answered at once that now they were able to help this is a big scam company and i will never ever deposit a single dollar at this place again

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.